Refund policy
Refunds and Returns Policy
At CoCare, we aim to provide you with high-quality healthcare products and an exceptional shopping experience. If you encounter any issues with your purchase, please review our refunds and returns policy below:
Returns Eligibility: We will only accept returns for the following reasons:
- Defective goods.
- Incorrect goods ordered.
- Damaged goods upon delivery.
Conditions for Returns: To be eligible for a return, the following conditions must be met:
- Products must be unopened, undamaged, and in their original packaging.
- A return must be logged on the website or requested via orders@cocare.co.za.
Return Process:
- CoCare will arrange the pickup of the product.
- We will investigate the return and inspect the product.
- After inspection, we will process the refund.
Returns Exclusions: No returns will be accepted for sexual health products.
Handling Fee: A 10% handling fee will be charged based on the invoice value of the goods for all accepted returns.
Refund Processing: Refunds will be processed within 5 working days of the return being finalized.
How to Initiate a Return: To initiate a return, please follow these steps:
- Log the return on our website or send an email to orders@cocare.co.za with your order details and the reason for the return.
Contact Us: If you have any questions or concerns regarding the returns and refunds process, please contact our customer support team at sales@cocare.co.za.
Note: While we strive to process returns and refunds promptly, certain factors may affect the processing time. We appreciate your patience and understanding.
Thank you for choosing CoCare!
